Return & Refund Policy

Last updated: 24 October 2026

At Sorele Blanc, we want you to feel confident when shopping with us. This Return & Refund Policy explains how to request a return, cancellation or refund for purchases made through soreleblanc.com.

This policy is subject to applicable consumer protection laws and does not affect any mandatory rights you may have.

Return Eligibility

Sorele Blanc offers a 30-day return period from the date you receive your order, subject to the conditions outlined in this policy.

For eligible online purchases in the United Kingdom, you generally have a statutory right to cancel your purchase within 14 days of receiving your goods, without providing a reason. Once you have notified us of your decision to cancel, you generally have a further 14 days to return the goods.

For change-of-mind returns requested under our additional 30-day return policy, outside the statutory cancellation period, items must be unworn, unused, unwashed and undamaged. Original tags and packaging should be included where applicable.

During the statutory cancellation period, you may handle an item as reasonably necessary to establish its nature, characteristics and fit, as you would in a shop. If an item has been handled beyond what is necessary, a deduction for any resulting reduction in value may be permitted by law.

Nothing in this policy restricts your statutory rights concerning faulty, damaged, incorrectly supplied or misdescribed items.

How to Request a Return

To request a return or notify us of a cancellation, email support@soreleblanc.com and include your order number.

Please provide the following information where applicable:

Your order number.
The item you wish to return.
The reason for your return request.
Photographs of the issue, where relevant, such as damage or an incorrect item.

Our customer support team will review your enquiry and provide the applicable return instructions, including the authorised return address.

Please contact us before sending an item back so that we can provide the appropriate instructions. Do not send returns to an address that has not been confirmed for your return.

For statutory cancellations, please notify us within the applicable cancellation period and return the goods within the legally required timeframe.

You may also use the cancellation form at the end of this policy to notify us that you wish to cancel your purchase.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the actual return shipping cost, provided this responsibility has been communicated before purchase and applicable law permits it.

If an item is faulty, defective, damaged on arrival, incorrectly supplied or otherwise does not conform to the contract, we will not require you to bear return shipping costs where we are legally responsible for them.

The applicable return shipping arrangements will be explained when we provide your return instructions.

Please retain your proof of postage and any available tracking information until your return has been resolved.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or different from the item ordered, please contact support@soreleblanc.com with your order number and a description of the issue.

Please include clear photographs where possible to help us assess the circumstances.

We will review your enquiry and explain the next steps. Depending on the circumstances and applicable consumer protection laws, you may be entitled to a refund, repair, replacement or another appropriate remedy.

We will handle eligible claims in accordance with applicable consumer protection laws. Any request to contact us promptly is intended to help us investigate efficiently and does not remove or restrict your statutory rights.

Missing or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe provided for your order, please contact support@soreleblanc.com with your order number and any available tracking information.

We will review the available information and investigate the issue where appropriate.

If an order has been lost or has not been delivered, we will assess the circumstances and determine an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Order Cancellations

If you wish to cancel an order, contact support@soreleblanc.com as soon as possible and provide your order number.

We will review your request and confirm whether the order can be cancelled before dispatch.

If an order has already been dispatched, you may need to wait until delivery to return the goods. This does not remove any statutory cancellation rights that apply to your purchase.

For eligible online purchases, statutory cancellation rights generally allow you to notify us of your decision within 14 days of receiving the goods, followed by a further 14 days to return them.

Refunds

Refunds will be processed in accordance with the applicable return conditions and consumer protection laws.

For cancellations made under statutory cancellation rights, refunds will be issued within the legally required timeframe. Where permitted by law, we may withhold a refund until the goods have been received or evidence that they have been sent back has been provided, whichever occurs first.

For returns accepted under our additional 30-day return policy outside the statutory cancellation period, approved refunds will generally be processed within 7 business days after the returned item has been received and reviewed.

Approved refunds will normally be issued to the original payment method. The time required for the funds to appear in your account may depend on your bank or payment provider.

Where required by law, refunds for statutory cancellations will include the cost of standard delivery paid for the original order. Additional delivery charges for an upgraded delivery service may not be refundable beyond the cost of standard delivery, where permitted by law.

No provision of this policy limits any mandatory refund rights you may have under applicable law.

Return Conditions and Exclusions

For change-of-mind returns under our additional 30-day return policy, items must meet the applicable condition requirements described in the Return Eligibility section.

Certain products may be excluded from change-of-mind returns where permitted by law, including personalised or custom-made items and certain sealed hygiene-sensitive products after unsealing.

These exclusions do not remove any applicable statutory rights where a product is faulty, damaged, incorrectly supplied or not as described.

Nothing in this section overrides mandatory consumer protection laws or statutory cancellation rights.

Return Address and Shipping Instructions

Please contact support@soreleblanc.com before returning an item.

Our customer support team will provide the applicable return instructions and authorised return address for your request.

Please follow the instructions provided and retain proof of postage until your return has been resolved.

Your Consumer Rights

This policy explains our return and refund procedures. It does not replace or limit any rights provided by applicable consumer protection laws.

Customers in the United Kingdom may have statutory cancellation rights for online purchases and additional rights where goods are faulty, not as described or otherwise fail to meet legal requirements.

Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Cancellation Form

If you wish to cancel your purchase under applicable statutory cancellation rights, you may complete and email the following statement to support@soreleblanc.com.

To: Sorele Blanc, support@soreleblanc.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:

Goods ordered:

Date ordered:

Date received:

Customer name:

Customer email address:

Date of cancellation notice: