Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below you will find details about how shipping is handled at Sorele Blanc.

Sorele Blanc is operated by an individual (sole operator) and is not a registered company at this time.

 

Shipping Range

  • Countries: We currently ship within the United Kingdom.

  • Future Expansion: Expansion to additional countries may be considered in the future.


Shipping Costs

  • United Kingdom: Free shipping on all orders.

  • No Hidden Fees: All applicable shipping costs are clearly displayed at checkout.


Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday to Friday.

  • Cut-off Time: Orders placed before 22:00 (Central Standard Time – Chicago) are processed the same business day when possible.

  • Weekend Orders: Orders placed on weekends or public holidays are processed on the next business day.


Transit Time

  • Estimated Delivery Time: 5–7 business days after dispatch.

  • Shipping Days: Monday to Friday.

  • Delivery Estimates: Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, customs clearance, or carrier delays.

  • Total Estimated Delivery Time: 6–9 business days, including processing time.


Shipping Process

  • Courier Services: Orders are shipped via DHL or FedEx.

  • Insured Shipments: All shipments are insured. If your package is lost or damaged during transit, please contact us for assistance.

  • Eco-Friendly Packaging: We aim to use sustainable packaging materials whenever possible.


Tracking Instructions

  • Tracking Information: Once your order is shipped, you will receive an email containing the tracking number and carrier details.

  • Track Your Order: You may track your order through our website using your tracking number on the tracking page.

  • Support: If you have any questions regarding tracking, please contact us at support@soreleblanc.com.


Missing Items Procedure

  • Reporting Missing Items: If any item is missing from your order, contact us within 7 days of delivery at support@soreleblanc.com.

  • Resolution: After verification, we will arrange a replacement item or issue a refund as appropriate.


Return Policy (Shipping-Related)

  • Return Window: Returns are accepted within 30 days of the delivery date.

  • Return Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized items are not eligible for return.

  • Return Shipping Costs:

    • If the item is defective, damaged, or not as described, return shipping costs will be covered by Sorele Blanc.

    • For change-of-mind returns, the customer is responsible for return shipping costs.

  • Refunds: Refunds are processed within 14 days after the returned item is received and inspected, and are issued to the original payment method.


Restocking Fee

  • No Restocking Fee: Sorele Blanc does not charge any restocking fees.


Return Delivery Costs

  • Defective or Incorrect Products:
    No cost to the customer. This includes items that are defective, damaged in transit, or incorrect.

  • Customer Remorse (Change of Mind):
    The actual cost of return shipping will be charged to the customer if the wrong product was ordered, the item does not fit, or the item is no longer wanted.