Shipping & Delivery Policy

Last updated: 28 October 2026

Shipping Destinations

Sorele Blanc currently offers shipping to customers in the United Kingdom.

Shipping Costs

We offer free UK shipping as advertised on our website.

All applicable delivery charges and conditions will be communicated before an order is placed. If alternative delivery options become available, any additional costs will be disclosed before purchase.

Order Processing Time

Orders are processed after payment confirmation.

Processing times may vary depending on product availability, order volume and the time required to prepare an order for dispatch.

Orders placed during weekends or public holidays may require additional processing time.

We aim to process orders as efficiently as possible and provide any available order or delivery updates by email.

Estimated Delivery Times

Estimated delivery to the United Kingdom is 8–19 business days, including order processing and transit.

This is an estimated timeframe rather than a guaranteed delivery date. Actual delivery times may vary depending on product availability, order processing, delivery arrangements and circumstances affecting transit.

Public holidays, customs checks, adverse weather and delivery service disruptions may affect delivery times.

Where an updated delivery estimate is available, we will communicate the relevant information by email.

Nothing in this policy limits your statutory consumer rights.

Shipping Methods and Carriers

The shipping method and delivery service may vary depending on the product and the available delivery arrangements.

We do not guarantee the use of a specific carrier. Where carrier or tracking information is available, relevant details may be provided in your order confirmation or shipping notification.

Order Tracking

Where tracking is available for your order, tracking information will be sent by email when it becomes available.

Please note that tracking details may take some time to appear or update after dispatch.

If you have questions about the status of your order, please contact us at support@soreleblanc.com and include your order number.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you need to amend your delivery details, please contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or has been dispatched.

An incomplete or incorrect address may affect successful delivery. This does not limit any rights you may have under applicable consumer law.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at support@soreleblanc.com and include your order number and any available tracking information.

We will review the available information and assist you in determining the status of your order.

If an order is delayed, lost or not delivered, we will address the situation in accordance with applicable law and your statutory consumer rights.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective or different from the item ordered, please contact support@soreleblanc.com with your order number and a description of the issue.

Where possible, photographs may help us assess the problem. We will review your request and explain the appropriate next steps in accordance with our Return & Refund Policy and applicable consumer law.

Customs Duties and Import Charges

Depending on the order and applicable import arrangements, customs duties, taxes or other charges may apply.

Any applicable charges and information about responsibility for payment will be communicated in accordance with applicable law.

If you have questions about potential charges before placing an order, please contact us at support@soreleblanc.com.

Returns and Refunds

For information about return eligibility, cancellation rights, return shipping costs and refunds, please refer to our Return & Refund Policy.

Nothing in this Shipping & Delivery Policy affects your statutory rights regarding faulty, incorrect or undelivered goods, or any other rights provided by applicable consumer law.